Cheney TravelPrivacy & Cookie Policy

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Privacy & Cookie Policy

1.0 Our core beliefs regarding user privacy and data protection

2.0 Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 7.0) for clarification.

3.0 Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 4.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Contact forms and email links

Should you choose to contact us using the enquiry form on our website, your information will be collated and processed by JotForm, a third party data processor defined in section 4.0. Your details are used for the purpose of your enquiry only.

If you contact us via an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 4.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

4.0 Our third party data processors

We use third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0.

5.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

6.0 Data Controller

The data controller of this website is: Cheney Coaches Limited, a UK Private Limited Company with company number: 1493825

Whose registered office is:
Greenway House
Sugarswell Business Park
Shenington,
Banbury
OX16 6HW

And whose operating office is:
Thorpe Mead,
Thorpe Way Trading Estate,
Banbury,
Oxfordshire
OX16 4RZ

7.0 Data Protection Officer

Mr. Mark Peace
Director, Cheney Coaches Limited
Telephone: 01295 254254
Email: M.Peace@cheneycoaches.co.uk

8.0 Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

"Always willing and helpful and showed real professionalism on the long days around the sometimes difficult terrain on the Somme battlefields. He always amazes us when negotiating difficult situations and shows real empathy with our group and especially with our more elderly group members.

Thank you again for the service you continue to give us and we will definitely be using your company in the future."

Jon Buoy, Tour Manager

2018-09-20T13:45:36+00:00

Jon Buoy, Tour Manager

"Always willing and helpful and showed real professionalism on the long days around the sometimes difficult terrain on the Somme battlefields. He always amazes us when negotiating difficult situations and shows real empathy with our group and especially with our more elderly group members. Thank you again for the service you continue to give us and we will definitely be using your company in the future."
"The driver was excellent and very polite, everyone was really impressed. Hopefully we'll be able to use your services again in the future."

Jo

2018-09-20T13:42:02+00:00

Jo

"The driver was excellent and very polite, everyone was really impressed. Hopefully we'll be able to use your services again in the future."
"Just to say thanks very much for sorting out a coach for my daughter last Thursday. They had a great time and thought the driver was fantastic - it really made their day that he was interested in what they were doing. Will be in touch again if they have any more trips!"

Cassie Cross, SBM

2018-09-20T13:46:04+00:00

Cassie Cross, SBM

"Just to say thanks very much for sorting out a coach for my daughter last Thursday. They had a great time and thought the driver was fantastic - it really made their day that he was interested in what they were doing. Will be in touch again if they have any more trips!"
"Just a quick note to praise your driver (sorry I do not know his name but I am sure you do!) for taking our children to and from Glasbury last week. To quote our Head Teacher - He was excellent on the way there… outstanding on the way back. Praise indeed!"

Garry Liversage, Office Manager, Shenington C. of E. Primary School

2018-07-16T21:51:13+00:00

Garry Liversage, Office Manager, Shenington C. of E. Primary School

"Just a quick note to praise your driver (sorry I do not know his name but I am sure you do!) for taking our children to and from Glasbury last week. To quote our Head Teacher - He was excellent on the way there… outstanding on the way back. Praise indeed!"
"I just wanted to say thank you to you and your team for helping to make our trip to Dorchester Abbey so memorable yesterday. Jamie was perfectly on time and an excellent coach driver - very polite and friendly too! All in all, with the weather being perfect as well, we had a wonderful day!"

Annie

2018-09-20T13:40:40+00:00

Annie

"I just wanted to say thank you to you and your team for helping to make our trip to Dorchester Abbey so memorable yesterday. Jamie was perfectly on time and an excellent coach driver - very polite and friendly too! All in all, with the weather being perfect as well, we had a wonderful day!"
"Incredibly organised, knew their routes and gave me confidence in knowing we would get there in good time. Both drivers were also very friendly and approachable. It really did make all the difference on such a long trip, to a place I had never been before."

Natalie Harknett

2018-09-20T13:52:38+00:00

Natalie Harknett

"Incredibly organised, knew their routes and gave me confidence in knowing we would get there in good time. Both drivers were also very friendly and approachable. It really did make all the difference on such a long trip, to a place I had never been before."
"Please pass on our thanks once again to Steve who we now call “our driver” for his helpfulness, courtesy and kindness, it makes the day for us. Looking forward to the next trip!"

Judy

2018-09-20T13:46:45+00:00

Judy

"Please pass on our thanks once again to Steve who we now call “our driver” for his helpfulness, courtesy and kindness, it makes the day for us. Looking forward to the next trip!"
"I’m more than happy to state how pleased I was with Paul. He is proud of your company, and acted as an advocate for it. Throughout the day, he was polite, timely and delivered us to our destinations on time."

Matthew Pike, Head of Sixth Form

2018-09-20T13:43:33+00:00

Matthew Pike, Head of Sixth Form

"I’m more than happy to state how pleased I was with Paul. He is proud of your company, and acted as an advocate for it. Throughout the day, he was polite, timely and delivered us to our destinations on time."
"Just want to say thank you so much for the coach last night, everything went perfectly. Tony was absolutely brilliant, we couldn’t have asked for a nicer driver. If we ever need a coach again for a social I will come straight to you."

Julie

2018-09-20T13:47:24+00:00

Julie

"Just want to say thank you so much for the coach last night, everything went perfectly. Tony was absolutely brilliant, we couldn’t have asked for a nicer driver. If we ever need a coach again for a social I will come straight to you."
"May we pass on our thanks to Jamie for driving us to and from Hayling Island last week.  We experienced a smooth and steady journey both ways making it very comfortable for both staff and children.

Jamie is polite and friendly and very kindly helped us on and off with our bags.  We also appreciated his asking if we were happy to take a slightly different route to avoid heavy traffic.  His driving and pleasant personality made our whole trip more pleasurable experience for which we were most grateful."

Mrs Elwyn, Mrs Brooker and Mrs Evans

2018-09-20T13:41:17+00:00

Mrs Elwyn, Mrs Brooker and Mrs Evans

"May we pass on our thanks to Jamie for driving us to and from Hayling Island last week.  We experienced a smooth and steady journey both ways making it very comfortable for both staff and children. Jamie is polite and friendly and very kindly helped us on and off with our bags.  We also appreciated his asking if we were happy to take a slightly different route to avoid heavy traffic.  His driving and pleasant personality made our whole trip more pleasurable experience for which we were most grateful."
"Thank you for supplying a super coach for our journey to Arras France. It is by far the best and most comfortable coach we have been supplied with over the many years (30) that I have been running these tours."

Jon Nicholls

2018-09-20T13:44:45+00:00

Jon Nicholls

"Thank you for supplying a super coach for our journey to Arras France. It is by far the best and most comfortable coach we have been supplied with over the many years (30) that I have been running these tours."
"We had a great day out yesterday.  We particularly appreciated Jamie’s careful driving together with his courtesy and care and attention.  He is real asset and a credit to your company.

If we have an outing next year we would be happy to book him as well as the coach!"

Véronique

2018-09-20T13:43:01+00:00

Véronique

"We had a great day out yesterday.  We particularly appreciated Jamie’s careful driving together with his courtesy and care and attention.  He is real asset and a credit to your company. If we have an outing next year we would be happy to book him as well as the coach!"