Conditions of Hire

Hereinafter CHENEY COACHES LTD. Shall be referred to as The Company or operator.

1. Application
These conditions apply whether a contract has been made verbally or in writing.

The Hirer contracts with The Company upon behalf of the Hirer and as agent for all passengers traveling upon the vehicle. The Hirer expressly warrants that he has the full authority of all passengers to enter into this contract upon their behalf and to accept these Conditions of Hire. The Hirer shall indemnify The Company against any loss, claim, damage, award or settlement which may be made against The Company in excess of the exclusions and limitations of liability contained in the Conditions of Hire as a consequence of any lack of authority upon the part of The Hirer to enter into this contract.

2. Quotations
Quotations are given on the basis of the most direct route and the information given by the Hirer. Any variation in mileage or timing arising will be charged for in addition. The route used will be at the discretion of The Company unless The Hirer has requested a particular route, which will be specified on the confirmation. Quotations are made subject to a suiting The Hirers requirements being able at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by The Hirer. Quotations are valid for 30days from issue or for any period specified. Unless otherwise stated, admission and parking charges are not included. Where applicable, VAT will be charged at the governing rate at the time of invoice.

3. Use of Vehicle
Unless confirmed in writing by The Company, the vehicle should not be to remain at any point between the outward and return journeys, nor to remain available for The Hirer’s incidental use when parked at such points.

4. Drivers Hours and Rest Periods
The hours agreed with The Company for the operation of any hire(s), must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods may be complied with. The Company reserves the right to curtail, or otherwise alter, any hire, which does not comply with the relevant regulations.

5. Seating Capacity
The Hirer must not load any vehicle beyond the number of passengers which it is legally permitted to carry.

6. Conveyance of Animals
On a private hire, no animal (other than guide dogs and hearing dogs notified to The Company in advance) may be carried on any vehicle without prior written agreement from The Company.

7. Confirmation
Written confirmation by The Company is the only basis for the acceptance of a hiring, or for a subsequent alteration in its terms.

8. Payment
(a) Any requested deposit must be paid by the time stated, and payment in full must be made before the start of hire unless The Company has agreed in writing to a variation in this condition.
The Company reserves the right to add interest at the rate of 2% compound interest per calendar month, after the date by which payment should have been made.

(b) The Hirer shall be personally liable for the payment of all deposits and payments, but in the event of failure by The Hirer to discharge such deposits or payment, The Company reserves the right to claim the same from each passenger individually or collectively, and each passenger shall remain jointly and severally liable for such payments.

9. Cancellation by The Hirer
Should The Hirer wish to cancel any arrangement, the following scale of charges shall apply in relation to the total hire charge

Coach Hire
10 days or more – none
6-9 days – 25% of hire
1-5 days – 50% of hire
Day of hire – 75% of hire
Arrival of coach at departure point – A charge will be made upon time & mileage involved subject to a minimum of 85% of hire.

After departure – 100% of hire

Cancellations due to inclement weather conditions are as above.

(Accommodation, meals, theatre tickets etc.) Cancellation charges will be levied according to scales in operation by The Company supplying the services. Theatre tickets are NOT returnable.

10. Cancellation by The Company
In the event of any emergency, riot, civil commotion, strike, lockout, stoppage or restraint of labour from whatever cause of the happening in any event over which The Company has no control, (including adverse weather and road conditions), or in the event of The Hirer taking any action to vary agreed conditions unilaterally. The Company may, by returning all money paid and without further or other liability, cancel the contract.

11. Route and Time Variation
Should a vehicle be detained by The Hirer, or taken on a longer journey than that contracted for, The Company reserves the right to make an additional charge. During the hiring, the driver must be the judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at the agreed time and The Company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle(s) at the appointed time.

12. Vehicle To Be Provided
(a) The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extras seats are used. If an extra seat is used an additional charge will be made, pro-rata to the hire charge.

(b) The Company reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring, subject to such substitutes being of similar quality.

(c) Equipment within coaches (including radios, audio and video / DVD players, microphone and public address systems, beverage and toilet facilities) provided at the discretion of The Company unless the quotation specifies that any such facilities will be available. While every endeavor will be made to comply with the Hirers subsequent requests, The Company cannot guarantee to meet any such requests.

13. Breakdowns and Delays
(a) The Company gives its advice on journey times in good faith, but does not guarantee the completion of any journey at a specific time, and will not be liable for loss or inconvenience caused by breakdowns or other delays.

14. Agency Agreements
When The Company hires vehicles from other operators at the request of The Hirer and where The Company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other service provided by another contractor, it does so as agent for and on behalf of the Hirer. any terms and conditions imposed by such contractors through The Company shall be binding on the Hirer as if he had directly contracted such services.

15. Passenger Property
(a) All vehicles hired out by The Operator are subject to restrictions as to their carrying capacity as imposed by statue. The Hirer accepts that the driver shall be the sole judge as to whether and to what extent, passenger’s luggage and effects can be carried.

(b) The Hirer agrees that, in agreeing to carry the passengers luggage and effects, The Hirer does not carry the same as the bailee, but such luggage or effects remain the sole risk of the passengers concerned, and The Company shall not be liable for any loss or damage of such baggage or effects of whatever nature and howsoever caused, including negligence.

(c) Notwithstanding the above, should it be held by any court of law that The Company becomes the bailee of the luggage and effects, then The Company’s liability for loss and damage of whatsoever nature and however caused, including negligence, shall be limited to the value of the luggage or £50.00 per bag, case or package, whichever sum shall be the lesser.

(d) The Company does not accept liability to any damage to, or loss of any property left upon the vehicle(s) by a passenger, whether or not with the knowledge of The Company, its servants or agents. All articles of lost property recovered from the vehicle(s) will be held at The Company’s depot at which the vehicles(s) is based and will be subject to the current public service vehicles (lost property) regulations.

16. Conduct of Passengers
(a) The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The Hirer will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hiring, or any person or persons associated with or in conflict the Hirer’s party. The public service vehicle (conduct of drivers, inspectors, conductors and passengers) regulations 1990, apply.

(b) In appropriate circumstances, hirers should acquaint themselves with the sporting events (control of alcohol) act 1985, and current conditions of entry to racecourse laid down by the race course association ltd.

(c) Smoking prohibited on all vehicles.

17. Complaints
Any complaints in respect of The Company’s service should be made in writing to The Company’s office as soon as possible but in any case within 14 days.

18. Notices
No bill, poster, sign or notice is to be displayed on any vehicle without The Company’s consent.

19. Refreshments and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food and drink, including alcoholic beverages, except for small items of confectionery (such as sweets and chocolate) may not be consumed on the
vehicle without the prior agreement of The Company in writing.

20. Surcharges
The quotation given is based upon operating costs at the date of the quotation and when more than 30 days elapse between the date of the quotation and the date of the departure, The Company reserves the right to pass on to the hirer increases in the cost of fuel or other increased costs resulting from government actions or factors beyond The Company’s control. However, the first 2% of certain cost increases will not be past on to the Hirer on accordance with the package travel, package holidays and package tours regulations 1992, where applicable.

21. Insurance
All hirers and individual passengers are recommended to obtain insurance of those items where The Company’s liability is limited (such as delay or luggage).

22. English Law
Orders are accepted only that the law of England and Wales shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties, and in that no action or other proceedings shall be brought by either party in relation to such contract except in a court of competent jurisdiction in England.

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What our customers say

“Incredibly organised, knew their routes and gave me confidence in knowing we would get there in good time. Both drivers were also very friendly and approachable. It really did make all the difference on such a long trip, to a place I had never been before.”

Natalie Harknett

“Just want to say thank you so much for the coach last night, everything went perfectly. Tony was absolutely brilliant, we couldn’t have asked for a nicer driver. If we ever need a coach again for a social I will come straight to you.”


“Please pass on our thanks once again to Steve who we now call “our driver” for his helpfulness, courtesy and kindness, it makes the day for us. Looking forward to the next trip!”


“Just to say thanks very much for sorting out a coach for my daughter last Thursday. They had a great time and thought the driver was fantastic – it really made their day that he was interested in what they were doing. Will be in touch again if they have any more trips!”

Cassie Cross

“Always willing and helpful and showed real professionalism on the long days around the sometimes difficult terrain on the Somme battlefields. He always amazes us when negotiating difficult situations and shows real empathy with our group and especially with our more elderly group members.

Thank you again for the service you continue to give us and we will definitely be using your company in the future.”

Jon Buoy

“Thank you for supplying a super coach for our journey to Arras France. It is by far the best and most comfortable coach we have been supplied with over the many years (30) that I have been running these tours.”

Jon Nicholls

“I’m more than happy to state how pleased I was with Paul. He is proud of your company, and acted as an advocate for it. Throughout the day, he was polite, timely and delivered us to our destinations on time.”

Matthew Pike

“We had a great day out yesterday.  We particularly appreciated Jamie’s careful driving together with his courtesy and care and attention.  He is real asset and a credit to your company.

If we have an outing next year we would be happy to book him as well as the coach!”


“The driver was excellent and very polite, everyone was really impressed. Hopefully we’ll be able to use your services again in the future.”


“May we pass on our thanks to Jamie for driving us to and from Hayling Island last week.  We experienced a smooth and steady journey both ways making it very comfortable for both staff and children.

Jamie is polite and friendly and very kindly helped us on and off with our bags.  We also appreciated his asking if we were happy to take a slightly different route to avoid heavy traffic.  His driving and pleasant personality made our whole trip more pleasurable experience for which we were most grateful.”

Mrs Elwyn, Mrs Brooker and Mrs Evans

“I just wanted to say thank you to you and your team for helping to make our trip to Dorchester Abbey so memorable yesterday. Jamie was perfectly on time and an excellent coach driver – very polite and friendly too! All in all, with the weather being perfect as well, we had a wonderful day!”


“Just a quick note to praise your driver (sorry I do not know his name but I am sure you do!) for taking our children to and from Glasbury last week. To quote our Head Teacher – He was excellent on the way there… outstanding on the way back. Praise indeed!”

Shenington C. of E. Primary School